Ordering and Postage


POSTAGE:

 

We post all over Australia, with Australia Post.

 

The customer pick up option can be arranged, please contact me to organise this function.

All orders placed for RappelBobbel and LoLa yarns will be posted out on the same day as my shipment arrives from the supplier. Please remember that these can take up to six weeks for delivery.

 

REFUND POLICY:

 

Refunds will be given for products with manufacturer faults only. Store credit will be considered for all other reasons. All products requiring a refund will be returned to us, at customers expense, in its original condition for assessment of refund or credit.

 

YARN ORDERS AND SPECIAL REQUESTS:

 

All yarn orders and special request orders are to be paid for in full, prior to us ordering from our suppliers. These orders are treated as custom orders and therefore, a refund will not be possible. This does not apply to stock on hand. Please do not place an order with us if you do not accept these terms.